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Frequently Asked Questions

Frequently Asked Questions

What is your current processing time?

The processing time for orders is currently two-four weeks, this is because the majority of items are handmade. Please feel free to message us anytime for updates on your order.

You will receive a notification when your items have been shipped via email.

Please take the processing and shipping times into account when ordering for birthdays, Christmas or special events. 

What are the shipping/postage times?
We ship all items with Deutsche Post. 
Their current postage times are:
Europe: 2-7 working days
United States: 7-14 working days
International: 14-20 working days
Please note these are only estimates and can vary depending on the time of year, customs delays etc.
We also recommend purchasing the tracked shipping option for your package.

Can I make a custom order?

Absolutely! Please just contact us with further details and we will let you know if your custom order is possible. 

Are your products cruelty-free/vegan?
Yes! we are passionate vegans so all items are made with faux fur & faux leather

Do you ship to….?

Yes, we are happy to ship worldwide.

Is your packaging discreet?
All packaging is discreet. Outside of Europe a customs label with the content of the package is required. so 'COSTUME' will be marked on the box. Please let us know if you would like different content written.

Am I okay purchase toys?

If you purchase any adult products you are confirming that you are over the age of 18.

Are your items BDSM proof?

Yes, all items are designed to be BDSM proof. Collars included solid hardware and nylon, allowing it to be tug proof.

Do your tails come with plugs?

Plugs are available for tails at an additional cost. Please find them under 'toys'. we recommend the glass plugs as they are most appropriate for the weight & size of the tails.

How do the tail & plug attach?

Our plugs attach via the ribbon. You simply tie the tail and the plug together. Please check the blog post on 'Tail & Plug attachment' for further details!

How do the tails attach to clothes?

Our tails all have a nylon loop sewn onto them. All tails come with a safety pin threaded through the loop, which can then be clipped to your clothes.

Comments on this post (1)

  • Dec 23, 2018

    My order number is 1179, just wondering if I could get an update on its status? I completely understand that it’s Christmas time and have no troubles waiting, just getting excited waiting for it to come in and just wondering how much longer I have. 😊😊 Thank you!

    — Alexis MacArthur

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