Frequently Asked Questions
✦ Welcome! -Updated as of April 2025 ✦
This is a list of frequently asked questions about release, products and care for Kittens & Kink products. If you cannot find the answer to your question here, then please drop us an email at shop@kittensandkink.com
Shipping:
Where do you ship?
I will happily ship worldwide!
What are the current processing times?
At the moment I need between 1-3 weeks to process your order. Please remember I am a one woman team and the vast majority of my items are handmade to order :)
What are the current shipping times?
You will always receive a tracking number for your order.
If you selected Deutsche Post/DHL. Their current ESTIMATED delivery times are stated:
Germany - 2-5 working days
UK & Europe - 7-10 working days
USA - 14 working days
Australia: 14 working days
How do I track my order?
You will be sent your tracking number via email once your order has shipped.
For Deutsche Post/DHL Orders:
For UPS Orders: https://www.ups.com/track
General Questions:
Are your products vegan/cruelty free?
Yes! All products are made with faux fur and faux leather.
How do I clean my faux fur products?
If possible, spot clear the dirty part of your tail with a cloth and gentle washing detergent. If your entire tail needs cleaning, then please follow the handwashing instructions here.
Are your products BDSM proof?
Yes, all products have been designed for BDSM use & are tug proof.
Do your tails come with plugs?
Tails can be purchased for an additional cost via the toys section of the website.
How do I tie the tail & plug together?
You simply tie your plug onto the tail via the ribbon ties. Thread the ribbon ties through the 'O' loop of the plug and bow or knot together. This allows for better hygiene and cleaning of the plug. You can watch a video on our instagram page here!
Can I wear my tail without a plug?
Yes, all tails include a safety pin so you can clip them to your clothes. They also include ribbon ties which can be tied around your waist. These are included in every tail purchase.